Refund policy

Exchanges

We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange. We don not offer refunds.

To be eligible for an exchange your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start an exchange, you can contact us at thecandlecart24@gmail.com. Please note that exchanges will need to be sent to the following address: [INSERT RETURN ADDRESS] 

If your exchange is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted. 

You can always contact us for any return question at thecandlecart24@gmail.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-exchangeable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept exchanges on sale items or gift cards.

We will notify you once we’ve received and inspected your return, and let you know if the exchange was approved or not. If approved, you’ll be automatically shipped out your new product within 10 business days. Please contact us at thecandlecart24@gmail.com.